Privacy Policy
Effective Date: January 1, 2026
Complexe La Renaissance ("we," "us," "our," or "Company") operates complexelarenaissance.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Website and services.
Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, and phone number when you voluntarily provide it through contact forms or subscriptions.
- Technical Information: IP address, browser type, operating system, device identifiers, and referring URL.
- Cookies and Tracking Technologies: Information collected through cookies, pixel tags, and similar technologies (see Cookie Policy below).
- Usage Data: Pages visited, time spent on pages, links clicked, search queries, and other interaction data.
- Affiliate Information: Tracking data related to affiliate referrals and casino sign-ups for commission tracking purposes.
How We Use Information
We use the information we collect for the following purposes:
- To operate, maintain, and improve the Website and user experience.
- To conduct analytics and understand user behavior and preferences.
- To track affiliate referrals and process affiliate commissions from partnered casinos.
- To send promotional emails and newsletters (if you have opted in).
- To respond to your inquiries and customer support requests.
- To comply with legal obligations and enforce our Terms of Service.
- To prevent fraud, abuse, and illegal activity.
Cookie Policy
Our Website uses cookies and similar tracking technologies to enhance functionality and gather analytics. Types of cookies used include:
- Essential Cookies: Required for basic Website functionality.
- Analytics Cookies: Track user behavior for site performance analysis.
- Affiliate Tracking Cookies: Monitor referral traffic and casino sign-ups for commission purposes.
- Marketing Cookies: Used for targeted advertising and promotional content.
You may opt out of non-essential cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may limit Website functionality. You may also opt out of specific tracking by contacting us at [email protected].
Third-Party Links
Our Website contains links to third-party casino and affiliate websites. We are not responsible for the privacy practices, content, or policies of these external sites. We strongly encourage you to review the privacy policies of any third-party websites before providing personal information or engaging in transactions. Your use of third-party websites is at your own risk and subject to their terms and conditions.
Your Rights
Under Canadian privacy laws (including PIPEDA โ Personal Information Protection and Electronic Documents Act), you have the following rights:
- Right to Access: You may request access to personal information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete personal information.
- Right to Deletion: You may request deletion of your personal information, subject to legal obligations.
- Right to Opt-Out: You may opt out of marketing communications and non-essential tracking at any time.
- Right to Portability: You may request your information in a portable, machine-readable format.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Affiliate tracking data may be retained for up to three (3) years for accounting and commission verification purposes. You may request deletion of your data at any time, subject to legal retention requirements.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Website: complexelarenaissance.com
We will respond to legitimate requests within thirty (30) days. If you are unsatisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
Last Updated: January 1, 2026